| Terms and Booking Conditions |
Terms and Booking ConditionsWe know that your holiday is very important to you. It is also extremely important to us since we want you to enjoy it and continue to book your holidays through us in years to come. We also care about our reputation and want to be sure that you understand both your and our obligations when you book a holiday with us. Please therefore spend a few minutes reading the following Booking Conditions, as they form the basis of your contract with Traveleyes Limited. Membership :All participants on our holidays must first become members, and as such should have completed a registration form. There is currently no charge for membership. Full disclosure of any medical impediments and any criminal convictions for sighted travellers is necessary before membership is accepted. We reserve the right to decline or cancel membership. How to book a holiday :The person booking the holiday must be aged 18 or over, and is responsible for making all payments. Your contract with us will come into existence when we issue confirmation of your booking. This will be sent within 14 days after we have received your booking form and deposit and will include an invoice and further information on travel insurance. There are three steps required to complete the booking process: Step 1: Contact us for availability -£100 if holiday price is lower than £500 Full balance is required 12 weeks before departure. You can pay your deposit or full balance by phone, bank transfer or make cheques payable to Traveleyes Ltd within 7 days of completing the booking form. All sighted travellers must provide a copy of their police records check/employers reference. Ensure you have appropriate travel insurance - for all holidays outside the UK, it is a condition of travel that you have comprehensive travel insurance to cover you in the event of an emergency. Contact us for details of the insurance policy we offer. Incomplete booking forms will be returned, and where information is incorrect or withheld, or where medical declarations are not available, we will be absolved of any liability, and reserve the right to cancel your booking and retain any payment received. We reserve the right to refuse any booking, and also to cancel or curtail any holiday due to unacceptable behaviour. Payment : 1) Confirmation and Invoice: An invoice for the cost of your holiday will be issued with the confirmation of your booking. It will show the date on which the full balance (minus the deposit) is due, which will be 12 weeks prior to the start of your holiday. If we are unable to confirm your booking we will immediately refund any payments you have made to us. Please check the confirmation invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret we cannot accept any responsibility if you do not tell us about any mistake in any documents within 14 days of our sending it out (five days for tickets). We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. Price :All prices shown on the Traveleyes website and in the Traveleyes brochure for both visually impaired travellers and sighted travellers are per person, and generally include flights, transfers, accommodation, specified trips and specified meals. They do not include transport to and from your departing airport before joining the Traveleyes tour.
If you change or cancel your holiday :1) If you wish to transfer to a different holiday or change the name in which the booking has been made after the booking has been confirmed, we will do our best to make the necessary changes. There may be an administration charge for this. Changes made within the balance due period (12 weeks prior to departure) will be treated as a cancellation of the original booking and cancellation charges will be applied as shown in the section below marked ‘Cancellation Charges’. If you are unable to travel, you may transfer your place to someone else provided you write to us with full details (reason you cannot go, who you would like to go instead, their agreement of the Booking Conditions) within 14 days of the departure date. As before, there may be an administration charge, for which the transferor and the transferee will both be liable. 2) You may cancel your holiday at any time. Written notification from the person who signed the booking form must be sent, either online (contact us) or by post. The date of cancellation will be the date of receipt of written notification to cancel (not the date of verbal notification by telephone). .As we incur costs from the time we confirm your booking and may be unable to resell your holiday, you will be required to pay the applicable cancellation charges as shown in the section below marked ‘Cancellation Charges’. 3) Cancellation Charges - The cancellation charge is the responsibility of the person who is agreeing to pay.
NB: You may be able to make a claim under your travel insurance policy if your cancellation falls within the provisions of the policy. If we change or cancel your holiday: 1) We start planning our holidays many months in advance. Whilst every effort is made to ensure the accuracy of your booking, amendments will sometimes be necessary. Most changes will be minor, but occasionally we have to make a significant change. We reserve the right to make minor changes both before and after your booking has been made. Major changes may include a change of accommodation, a change of UK airport or insufficient demand for a holiday leading to possible alternative arrangements being made, or cancellation of the trip. Where a major change is necessary, you will be advised in writing immediately and you will have a choice of the following options: 2) We reserve the right in any circumstances to cancel your holiday arrangements. If we are unable to provide the booked holiday arrangements you can either have a refund of all monies paid or accept an offer of alternative holiday arrangements if available. We will not cancel your holiday within 5 weeks of departure date unless we are forced to do so as a result of circumstances outside our control (e.g. war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, technical problems with transport, closure of airports, changes of schedules by scheduled airlines, adverse weather conditions, fire and all similar events outside our control). We regret we cannot accept liability or pay any compensation in these circumstances. We also reserve the right to cancel the holiday of any guest who persistently displays unacceptable behaviour during their stay. In this instance, payment for the holiday will be retained. Very rarely, for reasons outside our control (as mentioned above), we may be forced to change or terminate your holiday after departure. This is extremely unlikely but if it does occur, we regret we will be unable to make any refunds (unless we obtain them from our suppliers). Complaints :If you have a complaint whilst on the holiday, we will endeavour to find appropriate solutions; if you wish to make a complaint upon your return please contact us at the earliest opportunity (within 28 days) by email (link) or post to the following address: Traveleyes, Liability : We accept responsibility for ensuring that the holiday arrangements you book with us are supplied as described in promotional material and that the services offered reach a reasonable standard. If any part of your holiday is not provided as promised (this does not include minor changes), or any damage is caused to you by our failure to perform the contract, we will accept liability. As such we may compensate you if we agree that this has affected the enjoyment of your holiday. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim. 1) Failure to perform the contract is attribuable to a third party not connected with the provision of your holiday NB: We will not be responsible where you do not enjoy your holiday or suffer any problems due to a reason which you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault of ourselves. Also, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website or in our brochure and we have not agreed to arrange them. It is a condition of the acceptance of liability that you notify us of any complaints at the earliest possible opportunity. Where any payment is made to you or any members of your party, that person must assign to ourselves, or our insurers, any rights they may have to pursue any third party. They must furthermore agree to co-operate fully should our insurers, or we, wish to enforce those rights. This includes our employees (providing they were at the time acting within the course of their employment), and also our agents or suppliers (providing the circumstances were beyond their control, as mentioned above). Special Requests :If you have any special requests for type of accommodation, special diets etc, please inform us at the time of booking. We cannot guarantee that your requests will be met, but we will endeavour to help. Failure to meet any special request will not be a breach of contract on our part. Passports, Visas and Health Requirements : You will require a valid passport for all overseas holidays. If you do not have a passport, you should enquire at your main Post Office or visit http://www.ukpa.gov.uk/ at least three months before departure. You must check the up to date position of passport, visa and health requirements before departure. You must check the health requirements of the country you are visiting six weeks before you travel, and if you ’re travelling within the EU, you should take with you an EHIC (European Health Insurance card) which has replaced the E111 form. As a UK resident, you’re entitled to free, or reduced, state healthcare when you visit a European Union country (see UK Department of Health leaflet “HEALTH ADVICE FOR TRAVELLERS”, which you can download a copy of from here: http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/documents/digitalasset/dh_4135858.pdf). From 1 January 2006, E111 forms are no longer valid. You can apply for a European Health Insurance Card (EHIC) by phone (0845 606 2030) by post (with a pre-addressed envelope from the Post Office), or online (free of charge) at https://www.ehic.org.uk/Internet/home.do. You will need to give your name, date of birth and National Insurance or NHS number. Flights :You will not normally be issued with tickets unless we have arranged a different flight for you. The flight timings given in your Holiday Information Pack are for general guidance only and are subject to change. You must check your flight details very carefully immediately on receipt to ensure you have the correct information. It is possible that flight times may be changed even after the Information Pack has been despatched - we will contact you as soon as possible if this occurs. Any changes to airline, aircraft type and airport of destination will not entitle you to cancel or change to other arrangements without paying our normal charges. Independent Suppliers :Some of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned. Consumer Protection :We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL number 6600). This means the air holidays featured are ATOL Protected. In the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at http://www.atol.org.uk/. Brochure/Web Accuracy :All information contained on our website or in our brochure is correct at the time of publication. Please remember, however, that although we check our website and brochure regularly and endeavour to ensure that they are accurate at all times, there may be occasions when certain information shown is no longer accurate. In this instance we cannot be held responsible for any subsequent necessary amendments to your booking - therefore you should check all details of your chosen holiday and travel arrangements prior to booking. |