Frequently asked questions

Just in case we left you with any unanswered questions, we’ve compiled some in the list below. If you cannot find the answer to your question here, please contact us. We can tell you everything there is to know about a Traveleyes holiday.

Do you spend all of your time with your assigned partner? Button

You can expect to spend the majority of the day with your day partner (please note, pairings will change daily). However, you will also be with the rest of the group as we go about enjoying our daily excursions and evening meals. After dinner, you may wish to join some members of the group for drinks, or you can relax and unwind as you wish.

Will we have the same partner throughout the holiday? Button

No, the pairings change daily. This way you get to know everyone else in the group.

Can I bring a friend? Button

Yes – you are welcome to join us with a friend, partner or relative. If that person is sighted, they’ll benefit from our sighted traveller discount too!

Will there be training provided? Button

Yes – Before each holiday, we send our sighted travellers a traveller information pack. This covers some basic steps on how to guide, though no particular skills/fitness levels are required. Practical training will be given to the group at the beginning of the holiday.

What benefits are there to a sighted person? Button

There are many! See our sighted travellers section.

What are the benefits for a blind person Button

World travel has never been so easy for a blind person. See our blind travellers section for more information.

Will all of the activities be suitable for blind travellers? Button

Yes – holiday suitability is checked with reference to the type of activities, level of activities, and vision impairment.

How do I register? Button

You can register with Traveleyes online. Click here to complete our quick and easy registration form. It only takes two ticks.

What if I need to cancel my holiday? Button

For details on our cancellation policy, please see our Terms and Booking Conditions.

Can a blind person bring a guide dog? Button

A key feature of Traveleyes holidays is that each one is specially designed to ensure that every vision impaired customer receives one-to-one human guiding and verbal description, every day. This specifically replaces guide dog reliance with a much more-than-equivalent, complete service, and which augments not only physical guiding, but the value-added elements of interactive, person-to-person, verbal describing and friendly companionship. This key characteristic of our product model is provided right from the holiday point of departure, all the way through to arrival upon return and ensures we’re able to maintain the range, flexibility, pace and variety of the world travel experiences we are able to offer all our customers.

Can Traveleyes recommend a travel insurance provider? Button

Yes. We can provide these details during the booking process.

How do optional excursions work? Button

Some of our trips have optional excursions that you can book on to for a supplement. These can be added to your trip during the booking process either online or over the phone. They can also be added after you have made your booking through your online account or over the phone with us. If they are booked over the phone with the office after the holiday booking has been made, a £5 admin fee will be added on to your booking. Please note, optional excursions are subject to a minimum number of participants and must be booked and paid for 12 weeks prior to departure.

Ask us a Question

If you have any further questions about how our holidays work, please contact us.